Privacy Policy
How we collect, use, and protect your information.
Effective date: March 2026
This Privacy Policy explains how Navya Hospital ("we", "us") collects, uses, discloses and protects information when you visit our hospital, use our website, call us, or request an appointment.
Information We May Collect
- Personal details: name, age/date of birth, gender, phone number, email address, postal address.
- Health information: symptoms, diagnosis, prescriptions, reports, imaging/lab results and other clinical records shared for care.
- Administrative information: appointment details, billing details, insurance/TPA information, identity proof, attendant details.
- Website/technical data: cookies and basic usage data (if enabled on the website).
How We Use Information
- To provide medical consultation, diagnosis, treatment and follow-up care.
- To process appointments, admissions, discharge and patient support services.
- For billing, documentation, audits and compliance requirements.
- To coordinate with insurers/TPAs and government health schemes, where applicable and authorised.
- To improve our services and website experience.
Sharing of Information
We may share information with treating doctors/consultants, diagnostic partners, pharmacies, insurers/TPAs, and authorised government bodies, strictly on a need-to-know basis for treatment, payment processing, legal compliance or patient safety.
Data Security and Retention
We maintain reasonable administrative, technical and physical safeguards. We retain records for the period required for medical care and applicable legal/compliance needs.
Your Choices
You may request access/correction of basic personal details. For medical records, requests may be subject to verification and applicable policies.
Contact
For privacy queries, write to: info@navyahospital.co.in or call +91 9955997474.