Privacy policy presented in a cleaner, more readable legal layout
The content is unchanged in intent, but the page structure is now easier to scan on both phone and desktop. Patients should be able to find what data is collected, how it is used, and how to contact the hospital.
Effective date: March 2026
This Privacy Policy explains how Navya Hospital ("we", "us") collects, uses, discloses, and protects information when you visit our hospital, use our website, call us, or request an appointment.
Information We May Collect
- Personal details: name, age or date of birth, gender, phone number, email address, and postal address.
- Health information: symptoms, diagnosis, prescriptions, reports, imaging and lab results, and other clinical records shared for care.
- Administrative information: appointment details, billing details, insurance or TPA information, identity proof, and attendant details.
- Website and technical data: cookies and basic usage data if enabled on the website.
How We Use Information
- To provide consultation, diagnosis, treatment, admission, discharge, and follow-up care.
- To process appointments, admissions, patient support, and internal coordination.
- For billing, documentation, audits, regulatory compliance, and patient safety.
- To coordinate with insurers, TPAs, and government health schemes where applicable and authorised.
- To improve hospital service delivery and website usability.
Sharing of Information
We may share information with treating doctors, consultants, diagnostic partners, pharmacies, insurers, TPAs, and authorised government bodies on a need-to-know basis for treatment, payment processing, legal compliance, and patient safety.
Data Security and Retention
We maintain reasonable administrative, technical, and physical safeguards. Records may be retained for the duration required for medical care, legal compliance, and hospital operations.
Your Choices
You may request correction of basic personal details. Requests relating to medical records may require identity verification and may be subject to hospital policies and applicable law.
Contact
For privacy queries, email info@navyahospital.co.in or call +91 9955997474.
You can also return to the contact page for hospital directions and phone support.